Contact & support

Got a question, hit a problem, or just want to send feedback? Get in touch and a real person (hello) will get back to you.

We aim to reply within a working day or two. Helpful things to include: your account email, and - if it is about a specific invoice or reminder - the invoice number, so we can find it quickly.

What you can contact us about

• Anything that is not working as you expect.
• Billing, subscriptions, or your plan.
• Deliverability - if a reminder does not seem to be reaching a client (see below).
• Feature ideas and feedback. Badger is small and listening.

If a reminder isn't reaching your client

Reminders are sent from properly authenticated infrastructure, so they usually land fine - but no email system reaches the inbox 100% of the time, especially with strict corporate filters. If a client says they have not seen a reminder:

• Check your outbox. Badger shows whether each reminder was delivered and whether it was opened, so you can see exactly what happened.
• Ask them to check spam or junk. If it is there, ask them to mark it "not spam" and add your address to their contacts - future reminders will then land in the inbox.
• They can just reply. Replies go straight to you, so a client can respond to the reminder directly to get the conversation going.
• Still stuck? Tell us. Email hello@badgerpay.co.uk with the invoice number and we will look into the delivery for you.

For more on how the emails are sent, see how to chase an unpaid invoice and the guides.